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FAQ

Frequently Asked Questions

We accept iDEAL, Creditcard, Apple Pay, Klarna (Achteraf Betalen & Gespreid Betalen), SOFORT Banking, Bancontact, and other European payment methods. All available options will be shown at checkout.
After your order ships, you'll receive a shipping confirmation with tracking information. If you haven't received this yet, your order is being prepared. We ship orders as quickly as possible.
Yes, we ship worldwide. Shipping rates vary by destination and are calculated at checkout. Note: International orders may be subject to customs fees and import duties, which are the customer's responsibility.
Products can be returned within 14 days of receipt, provided they are unused and in original packaging. EU customers can use our return portal. Non-EU customers should contact us for return instructions.
First, check your tracking information via PostNL or DHL. If there's an issue with delivery, please contact us via WhatsApp or email with your order number, and we'll help resolve it immediately.

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