Returns

You have 14 days to return your order from the date of delivery. All items must be unused, unwashed, and in their original packaging with tags attached.

• Return shipping costs are paid by the customer, except for damaged or incorrectly delivered items. Contact us before shipping these items.
• See our refund policy for refund timing and conditions.
• See our refund policy for product eligibility and exceptions.
• Custom/personalized items cannot be returned

For standard returns, create your PostNL return label in a few steps. The return shipping fee is €5.95.

Received a damaged or incorrectly delivered item? Please use the request form below first so our team can arrange the correct return without the standard return shipping fee.

Start Your Return Online