Frequently Asked Questions

You can safely pay with:

• iDEAL

• Apple Pay

• Creditcard

• Klarna Pay Later

• Klarna Slice It

• Bancontact

• SOFORT

• EPS

• Giropay

• Przelewy24

• KBC/CBC

• Belfius Direct Net

• ING Home’Pay

Check your spam folder. Still nothing after 24 hours? Contact us via WhatsApp or email and we’ll verify your order.

Yes, Klarna Pay Later and Klarna Slice It are available.

Yes, if the order hasn’t shipped yet. Contact us immediately via WhatsApp.

You can cancel your order as long as it has not been shipped yet. Contact us as quickly as possible via WhatsApp so we can stop the shipment in time.

NL & BE: Order before 15:00 = delivered tomorrow.
International delivery times vary per country.

Once shipped, you will receive a track & trace link by email.

Check your track & trace first. If something looks wrong or delayed, message us and we’ll fix it.

Yes. If your country isn’t listed at checkout, contact us for a custom solution.

Non-EU orders may incur customs or import duties. These are the responsibility of the customer.

Register your return via our Return Shipment Portal.

Returns are accepted within 14 days if items are unused, undamaged, and in the original packaging.

We apologize! Send us a WhatsApp message with your order number + a photo, and we’ll arrange a replacement or refund.

Once your return is received and checked, refunds are usually processed within 3–5 working days. Depending on your bank or payment method, it may take slightly longer to appear on your account.

Return shipping costs are the customer’s responsibility. We recommend using a tracked shipping method and keeping your proof of postage until your return has been processed.

Please contact us via WhatsApp or email. We will reimburse the shipping costs and arrange a replacement item.

Yes, all our products are official merchandise of Hard Dance Store's artists like Unresolved, Dimitri K, Major Conspiracy, The Dope Doctor, Spitnoise & many more!

Many items restock. You can sign up for our newsletter on our home page!

Our hoodies and shirts fit true-to-size. A size chart is available on (almost) every product page.

Yes, most of our items such as hoodies and shirts are unisex fits, suitable for all genders unless stated otherwise on the product page. You can search and filter for men and women items on our shop page

Most items are made from high-quality cotton blends designed for durability, comfort, and long-term wear. Exact material details are listed on each product page.